At Aucol, we are committed to ensuring your satisfaction with every purchase. Please review our policy below for clear guidelines on various scenarios.

Exchange or Change of Mind

If you wish to exchange an item or change your mind about a purchase:

• Timeframe: You have 30 days from the date of delivery.
• Procedure: Contact our customer support team at support@aucol.store to initiate the process.
• Return Shipping: You are responsible for return shipping costs.

Defective or Damaged Items

In the unfortunate event that you receive a defective or damaged item:

• Timeframe: Notify us within 7 days of receiving the product.
• Procedure: Contact our customer support team at support@aucol.store with clear images of the defect or damage.
• Return Shipping: Aucol will cover the return shipping costs.

Incorrect or Missing Item

If you receive the wrong item or an item is missing from your order:

• Timeframe: Notify us within 7 days of receiving the product.
• Procedure: Contact our customer support team at support@aucol.store, and we will promptly rectify the issue.
• Return Shipping: Aucol will cover the return shipping costs.

Non-Delivery or Order Cancellation

For non-delivery or if you decide to cancel your order:

• Non-Delivery Timeframe: If your order has not arrived within 30 days of the expected delivery date, contact us at support@aucol.store.
• Cancellation Timeframe: You can cancel your order within 24 hours of placing it.
• Procedure: Contact our customer support team to initiate the process.
• Refund Timeframe: Refunds will be processed within 5 business days of order cancellation.
• Return Shipping: If the order has already shipped, you are responsible for return shipping costs.

Refund Process

• Refunds will be issued to the original payment method.
• You will be notified via email once the refund is processed.
• The time it takes to receive the refund may vary depending on your bank or credit card company.

Return Window

• Customers have up to 30 days from the date of delivery to return items.
• After 30 days, we cannot accept returns.

Customer Priority

Aucol prioritizes customer satisfaction and will work diligently to address any concerns. We aim to provide transparent communication throughout the returns and refunds process.

Contact Us

If you have any questions or need assistance with the returns and refunds process, please reach out to our customer support team at support@aucol.store. We are here to ensure your experience with Aucol is enjoyable and stress-free.

Customer Service Hours: Mon-Sat: 9:00 am – 5:00 pm (Eastern Time)

By placing an order with Aucol, you agree to comply with our Returns & Refunds Policy.